CY SURLUNE INC
Terms of Service
These Terms of Service explain the rules for using the CY SURLUNE INC website, creating an account, browsing pet supplies, submitting order requests, and communicating with our customer support team. CY SURLUNE INC operates a B2C ecommerce pet supplies store from 30 N Gould St Ste R, Sheridan, WY 82801.
Acceptance of Terms
By accessing this website, creating an account, contacting us, adding items to a cart, or submitting checkout information, customers agree to follow these Terms of Service and all applicable laws. Customers who do not agree with these terms should not use the website or submit order information.
Store Use
The website is provided for lawful consumer shopping, account management, customer support, and order-related communication. Customers may not use the website for fraud, unauthorized access, automated scraping, spam, abuse of checkout systems, infringement, resale misrepresentation, or any activity that interferes with normal store operations.
Products and Availability
CY SURLUNE INC sells everyday pet supplies such as stainless steel bowls, dog beds, mats, leashes, collars, warm coats, pet toys, and pet harnesses. Product photos, descriptions, colors, sizes, prices, and availability are provided for customer review and may be updated as inventory, supplier information, or store operations change.
Accounts and Customer Information
Customers are responsible for providing accurate account, contact, billing, and shipping information. Customers should keep login details confidential and notify us if they believe an account has been used without authorization. We may use submitted information to operate the store, maintain carts, review orders, and provide support.
Orders and Checkout
Placing items in a cart or submitting checkout information does not guarantee final acceptance of an order. We may review order details, confirm product options, reject or cancel orders that appear inaccurate or fraudulent, and contact customers when additional information is needed to process an order request.
Pricing and Payment
Prices are displayed in U.S. dollars unless otherwise stated. If online payment processing is enabled, payment information is handled by payment service providers for authorization, fraud prevention, refunds, and required transaction records. We may correct obvious pricing or product listing errors before accepting an order.
Shipping and Delivery
Shipping times, delivery estimates, carrier availability, and destination coverage may vary by product and address. Customers are responsible for providing complete shipping information. Delivery delays may occur because of carrier operations, address issues, inventory review, weather, customs, or other conditions outside our direct control.
Returns and Refunds
Return and refund requests are handled according to the Returns Policy posted on this website. Customers should contact us with order details, product condition, photos when relevant, and the reason for the request. Refund eligibility may depend on the product, condition, timing, and whether the item can be inspected or returned.
Customer Responsibilities
Customers are responsible for reviewing product details before purchase, selecting appropriate colors or sizes, using products safely and as intended, supervising pets when necessary, and contacting us promptly if there is an order, delivery, or product issue that needs support.
Intellectual Property
Website text, layout, product organization, brand presentation, images, graphics, and other content are provided for shopping and informational use. Customers may not copy, reproduce, distribute, or use website content in a way that misrepresents CY SURLUNE INC or interferes with our business operations.
Limitation of Liability
The website and product information are provided for ordinary ecommerce use. To the fullest extent permitted by law, CY SURLUNE INC is not responsible for indirect, incidental, special, or consequential damages arising from website use, delayed delivery, incorrect customer information, third-party services, or product misuse.
Updates to These Terms
We may update these Terms of Service as our website, products, checkout process, fulfillment practices, or legal obligations change. The latest version will be posted on this page and will apply to future use of the website.
Contact Information
For questions about these Terms of Service, product information, order requests, or customer support, contact CY SURLUNE INC at support@cysurluneinc.com or by mail at 30 N Gould St Ste R, Sheridan, WY 82801.